Coach’s Corner Blog

Archive for the "Communicating for Impact" Category

Radical Candor: The Importance of Guidance vs. Feedback

January 13, 2017 by Leave a Comment

Note: This post was originally published on Feb 4, 2016. I received some great feedback on it so I am republishing it for those who may have missed it and/or those who would like a refresher! Kim Scott was a long time director at Google and is currently a faculty member at Apple University. In addition, she's an acclaimed coach for companies like Twitter and other Silicon Valley notables. One of Kim's goals was to create a company that had "bullshit-free zones where people could love their work and working together". Scott believes that the... Continue Reading

10 Ways to Listen Better and Be “Fully Present”

January 4, 2017 by 6 Comments

Tuesday’s with Morrie is a book by Mitch Albom that came out in 1997 and topped the bestsellers list for Non-Fiction and was also made into a movie. It is about Morrie Schwartz, a former Brandeis University sociology professor who contracted ALS, Lou Gehrig's disease, and the relationship Albom rekindled with him after seeing a Nightline television news report on how Morrie was dealing with this crippling and fatal disease. I thought about it recently when I had encountered a couple of situations, both personal and professional, whe... Continue Reading

The Corrosive Effectiveness of a “Common Enemy”

November 16, 2016 by Leave a Comment

The conclusion of the election last week did not bring any sort of cathartic closure to more than half of the voters from an almost 2-year campaign. To Clinton supporters, the "other side" won and the demonstrations / rioting in the streets of major cities reflect their profound displeasure and concerns with the result. Memories of full scale riots from the 60's and 70's are too vivid to me and I hope this all subsides ASAP. But, the response also reflects the regrettable downside of any group finding political or organizational solid... Continue Reading

6 Tips for Becoming a Compelling Conversationalist

May 4, 2016 by Leave a Comment

It was impossible to get a conversation going, everybody was talking too much. - Yogi Berra I recently came across an interesting article: "Six Habits of the Best Conversationalists", by Stephanie Vozza, and it contains many excellent insights. It started me thinking about some of the very best conversationalists that I've ever met. Paul was the CFO at my last corporate position. He was originally from South Africa and worked extensively in Europe and then came to the US for other opportunities. He was technically an excellent chief f... Continue Reading

Practicing Empathy: The Key to Connections

November 11, 2015 by Leave a Comment

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems. - Stephen Covey I speak to all my clients about the importance of empathy, the ability to put yourself in someone else's shoes to better comprehend their perspective on things. I frequently state that there is a strong correlation between empathy and success as a leader and I believe that when we understand another's perspective, it informs us about the best way to communic... Continue Reading

How to Solicit Employee Feedback for Awareness, Accountability and Action

October 29, 2015 by Leave a Comment

Mary Barra was named the first female CEO of General Motors in 2014. Two months into her tenure, Barra announced the recall of 1.6 million GM cars with faulty ignition switches responsible for the deaths of 12 people—a mechanical flaw that GM knew about for a decade before issuing the massive recall. Although Barra had worked for GM most of her career, she was never involved in any discussions about the ignition problem; however, as the scope of the problem became understood, Barra took full responsibility for this critical error in... Continue Reading

Let Your Story Out: How to Construct Great Business Stories

October 13, 2015 by 2 Comments

I thought I wanted to be a playwright because I was interested in stories and telling stories. - Francis Ford Coppola A friend invited me to a storytelling event where she was telling a story for the first time. This was held in the public area of a bar in the city of Chicago. I was fascinated by the different stories and styles of the storytellers, and for the bravery of my friend on her first try. She did very well. I met the gentleman that is the host for this series of storytelling events across Chicago and signed up right away... Continue Reading

Being Fully Present: Improving Our Connectedness With Others

September 2, 2015 by 2 Comments

When Morrie was with you, he was really with you.  He looked you straight in the eye, and he listened as if you were the only person in the world.  How much better would people get along if their first encounter each day were like this – instead of a grumble from a waitress or a bus driver or a boss? - Mitch Albom, Tuesdays with Morrie I was in the process of wrapping up the summary feedback for the 360° interviews I did for a new client who I'll call Karen. My schedule had me sitting down with her to review the feedback in two d... Continue Reading