Coach’s Corner Blog

Archive for the "Communicating for Impact" Category

The Corrosive Effectiveness of a “Common Enemy”

November 16, 2016 by Leave a Comment

The conclusion of the election last week did not bring any sort of cathartic closure to more than half of the voters from an almost 2-year campaign. To Clinton supporters, the "other side" won and the demonstrations / rioting in the streets of major cities reflect their profound displeasure and concerns with the result. Memories of full scale riots from the 60's and 70's are too vivid to me and I hope this all subsides ASAP. But, the response also reflects the regrettable downside of any group finding political or organizational solid... Continue Reading

6 Tips for Becoming a Compelling Conversationalist

May 4, 2016 by Leave a Comment

It was impossible to get a conversation going, everybody was talking too much. - Yogi Berra I recently came across an interesting article: "Six Habits of the Best Conversationalists", by Stephanie Vozza, and it contains many excellent insights. It started me thinking about some of the very best conversationalists that I've ever met. Paul was the CFO at my last corporate position. He was originally from South Africa and worked extensively in Europe and then came to the US for other opportunities. He was technically an excellent chief f... Continue Reading

Practicing Empathy: The Key to Connections

November 11, 2015 by Leave a Comment

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems. - Stephen Covey I speak to all my clients about the importance of empathy, the ability to put yourself in someone else's shoes to better comprehend their perspective on things. I frequently state that there is a strong correlation between empathy and success as a leader and I believe that when we understand another's perspective, it informs us about the best way to communic... Continue Reading

How to Solicit Employee Feedback for Awareness, Accountability and Action

October 29, 2015 by Leave a Comment

Mary Barra was named the first female CEO of General Motors in 2014. Two months into her tenure, Barra announced the recall of 1.6 million GM cars with faulty ignition switches responsible for the deaths of 12 people—a mechanical flaw that GM knew about for a decade before issuing the massive recall. Although Barra had worked for GM most of her career, she was never involved in any discussions about the ignition problem; however, as the scope of the problem became understood, Barra took full responsibility for this critical error in... Continue Reading

Being Fully Present: Improving Our Connectedness With Others

September 2, 2015 by 2 Comments

When Morrie was with you, he was really with you.  He looked you straight in the eye, and he listened as if you were the only person in the world.  How much better would people get along if their first encounter each day were like this – instead of a grumble from a waitress or a bus driver or a boss? - Mitch Albom, Tuesdays with Morrie I was in the process of wrapping up the summary feedback for the 360° interviews I did for a new client who I'll call Karen. My schedule had me sitting down with her to review the feedback in two d... Continue Reading

To Change Performance, Change Perceptions

June 3, 2015 by Leave a Comment

Have you ever set a goal, thought long and hard about how you were going to accomplish it, and then pursued this outcome with enthusiasm? But lo and behold, even after what you perceived to be substantial progress on your part, you found that others still viewed you through a dated prism of perception? Let me give you an example. Let's say that a key behavioral goal you set for yourself is to improve your ability to be an effective listener. We can all think of the advantages of being able to do this, but if you have previously been ... Continue Reading

How to Turn “Bad” Conversations into “Good” Ones

April 8, 2015 by Leave a Comment

One of the better books on building relationships I ever read was called Powerful Conversations. You might be asking "don't you mean a book on communicating?" No, because the only way we really build relationships is with really effective conversations and I am here to tell you that we can all work on those in order to communicate better. Phil Harkins, the author, identifies these elements of good conversations: Building Relationships To show you are interested in the other's position and willing to seek win-win solutions. Sense of... Continue Reading

The Joke’s on Who?????

April 1, 2015 by 1 Comment

I recently heard that a couple of clients of mine were challenged because their attempts at using humor in meetings were often not well received. There is little that I admire more than someone that can tell a really good joke. I come by this affinity for a joke or humorous story from a lifetime of enjoying the jokes and stories that my father used to tell. My father was excellent at this and developed his craft throughout his lifetime. I learned how to tell jokes from observing him and we often started our conversations by sharing th... Continue Reading