Coach’s Corner Blog

Archive for the "Communicating for Impact" Category

How to Solicit Employee Feedback for Awareness, Accountability and Action

October 29, 2015 by Leave a Comment

Mary Barra was named the first female CEO of General Motors in 2014. Two months into her tenure, Barra announced the recall of 1.6 million GM cars with faulty ignition switches responsible for the deaths of 12 people—a mechanical flaw that GM knew about for a decade before issuing the massive recall. Although Barra had worked for GM most of her career, she was never involved in any discussions about the ignition problem; however, as the scope of the problem became understood, Barra took full responsibility for this critical error in... Continue Reading

Being Fully Present: Improving Our Connectedness With Others

September 2, 2015 by 2 Comments

When Morrie was with you, he was really with you.  He looked you straight in the eye, and he listened as if you were the only person in the world.  How much better would people get along if their first encounter each day were like this – instead of a grumble from a waitress or a bus driver or a boss? - Mitch Albom, Tuesdays with Morrie I was in the process of wrapping up the summary feedback for the 360° interviews I did for a new client who I'll call Karen. My schedule had me sitting down with her to review the feedback in two d... Continue Reading

To Change Performance, Change Perceptions

June 3, 2015 by Leave a Comment

Have you ever set a goal, thought long and hard about how you were going to accomplish it, and then pursued this outcome with enthusiasm? But lo and behold, even after what you perceived to be substantial progress on your part, you found that others still viewed you through a dated prism of perception? Let me give you an example. Let's say that a key behavioral goal you set for yourself is to improve your ability to be an effective listener. We can all think of the advantages of being able to do this, but if you have previously been ... Continue Reading

How to Turn “Bad” Conversations into “Good” Ones

April 8, 2015 by Leave a Comment

One of the better books on building relationships I ever read was called Powerful Conversations. You might be asking "don't you mean a book on communicating?" No, because the only way we really build relationships is with really effective conversations and I am here to tell you that we can all work on those in order to communicate better. Phil Harkins, the author, identifies these elements of good conversations: Building Relationships To show you are interested in the other's position and willing to seek win-win solutions. Sense of... Continue Reading

The Joke’s on Who?????

April 1, 2015 by 1 Comment

I recently heard that a couple of clients of mine were challenged because their attempts at using humor in meetings were often not well received. There is little that I admire more than someone that can tell a really good joke. I come by this affinity for a joke or humorous story from a lifetime of enjoying the jokes and stories that my father used to tell. My father was excellent at this and developed his craft throughout his lifetime. I learned how to tell jokes from observing him and we often started our conversations by sharing th... Continue Reading

Triangulation: Don’t Get Caught In The Middle

March 20, 2015 by Leave a Comment

In my church service last weekend, the biblical reading was from the book of Matthew, chapter 18, verses 15 – 17: If your brother sins against you, go and tell him his fault, between you and him alone. If he listens to you, you have gained your brother. But if he does not listen, take one or two others along with you, that every charge may be established by the evidence of two or three witnesses. If he refuses to listen to them, tell it to the church. Now, I realize you don't read my posts for biblical inspiration, but my minister refer... Continue Reading

The Listening Challenge

February 25, 2015 by 1 Comment

Early in my coaching career, I worked my first two years for another fellow, named Frank, who had established a vibrant coaching practice. He was an excellent salesman and exuded an air of executive gravitas that was fitting with his experience – and his shock of silver hair. He told me a very interesting story of a sales call he made, based upon a referral, to a very senior executive of a major Chicago-based company. The fellow's assistant made it clear that he could only spare 30 minutes, and although Frank liked closer to an hour to... Continue Reading

3 Types Of “Silent Messages” That Speak Very Loudly

February 3, 2015 by Leave a Comment

The most important thing in communication is hearing what isn't said. - Peter Drucker I took some out-of-town guests to see a show at Second City over the holidays. Second City has had a remarkable influence on comedy since it began in the 1950s. The number of Saturday Night Live alumni who hail from Second City is huge. I always enjoy the late show on the weekend because after the regular show, the troupe comes out to do live improvisation where the audience can call out the topic. It's wildly inventive and a joy to see these performers ... Continue Reading